Why is This Important?

This datapoint is a critical dataset for our measurement of service delivery and customer turnaround.

What Does It Mean?

The average wait time for Clerk & Recorder customers with motor vehicle appointments was between 3.5 to nearly 6 minutes from January to March 2026. This is far below the target wait time of 15 minutes, giving this measure a green status for Q1 2026.

Definition

This measure tracks the customer wait time in the lobby for appointment-based services. While the Clerk & Recorder’s Office provides various services, this measure is specific to motor vehicle appointments.