Why is This Important?

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

What Does It Mean?

Performance remained consistent from Q4 2025 to Q1 2026 moving only slightly from 99.31% to 99.53%. 

While this measure includes numerous services across the County, some included are response times to fix tickets, contract reviews, processing of permits and applications, and tax billing.

Definition

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.