Average wait time for County call center phone lines measured against the average time it took for an individual to abandon (hang up) the call. Multiple departments and offices participate.
Reflects the County's success in responding to customer calls in a timely manner.
High - Wait times are a reflection of County staff to answer customer calls efficiently and effectively.
In Q4-19, the average wait time was 162 seconds which is under the target average of 190 seconds.