Be Fiscally Sustainable
Provide Essential and Mandated Services
Be Community Focused

Timeliness of Service

Timeliness of Service

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

High - Timeliness of operations by County staff drives this measure.

Performance decreased from Q3 2022 to Q4 2022 for the Timeliness of Service measure. In Q3 2022, 95.94% of services were completed on-time whereas 94.25% of services were completed on-time in Q4 2022. While staff shortages are improving across the County, onboarding and training continues to impact our ability to complete services on-time. 

Legend: Meeting or exceeding target | Close to target | Below target | Data Pending

Contact the Department of Strategy & Performance: [email protected]