Service First
Fiscal Responsibility
Quality of Life

Timeliness of Service

Timeliness of Service

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

High - Timeliness of operations by County staff drives this measure.

The overall Timeliness of Service measure has remained at or above target since Q3 2020. While some components of this measure have fallen below target, the aggregate data for Q2 2021 is above 95%.

Legend: Meeting or exceeding target | Close to target | Below target | Data Pending

Contact the Department of Strategy & Performance: [email protected]