Be Fiscally Sustainable
Provide Essential and Mandated Services
Be Community Focused

Timeliness of Service

Timeliness of Service

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

High - Timeliness of operations by County staff drives this measure.

Performance remained consistent from Q3 2023 to Q4 2023 moving only slightly from 98.68% to 98.66%. 

While performance toward the timeliness of service measure varied across departments and offices, the aggregate data for the entire County results in a green status for this reporting period. 

Legend: Meeting or exceeding target | Close to target | Below target | Data Pending

Contact the Department of Strategy & Performance: [email protected]