Service First
Fiscal Responsibility
Quality of Life

Timeliness of Service

Timeliness of Service

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

High - Timeliness of operations by County staff drives this measure.

In Q4-19, 92.9% of services were completed within their predefined time-frames. This is slightly under the target of 95%. The County is monitoring this measure to determine if additional steps are needed. 

Legend: Meeting or exceeding target | Close to target | Below target | Data Pending

Contact the Department of Strategy & Performance: [email protected]