Be Fiscally Sustainable
Provide Essential and Mandated Services
Be Community Focused

Timeliness of Service

Timeliness of Service

Percentage of internal operational processes performed by County staff that are completed within a predefined time-frame.

The  County's ability to perform its services in a timely manner reflects its  commitment to providing high quality customer service.

High - Timeliness of operations by County staff drives this measure.

Performance decreased from Q2 2021 to Q3 2021 for the Timeliness of Service measure. In Q2 2021, 95.89% of services were completed on-time whereas only 93.59% of services were completed on-time in Q3 2021. Staffing shortages across the County contributed to this decline in performance which illuminates the need to cross-train employees working on the same team.

Legend: Meeting or exceeding target | Close to target | Below target | Data Pending

Contact the Department of Strategy & Performance: [email protected]